I am going to shout it fronm the roof tops!!!!

VIRGIN MOBILE SERVICE IS ABSYSMAL!

When you use this service you 'top-up'. One way to top-up is online. I did a top-up and received a message that it did not go thru. So, I topped up again. Now I have topped up twice as much as I wanted to. THEIR error.

So I call customer service and they return me the over payment. Only problem is that their mistake caused me to go into overdraft.

So I call and ask that they pay my $31 overdraft fee. They refuse.

I tell the bank it is a mistake. But they say it is not because it was authorized by PayPal.

I tell the bank the transaction was canceled. They say no it was not.

I tell PayPal I want the transaction canceled and they say I can just withdraw the funds.

If I withdraw the funds - the initial transaction is still valid.

So no one will refund me the $31.00.

I called Virgin Customer service repreasentatives - which are not authorized to make refunds.

I called Virgin Customer Service Supervisors - which are not authorized to make refunds.

I called Virgin Customer Service Managers - which are not authorized to make refunds.

I sent a letter to Virgin Mobile Customer Service - which is not authorized to make refunds.

NO ONE IS AUTHORIZED TO MAKE REFUNDS?????????

All in all I have been on the phone to Virgin Mobile customer service for over 4 hours. They paid their customer service representatives more than the $31.00 I want returned to me.

I am not finished yet, I will get my $31.00 or I will get 31 people or more to cancel their accounts.

If Virgin Mobile corrects the situation , I will post it here - for now here is there letter to me....


Hi there~
Thanks for contacting Virgin Mobile At Your Service. I would like to apologize for any frustration as a result of the issue
at hand. Virgin Mobile USA strives to address and correct all issues as swiftly as possible. You can certainly appreciate that it is in our highest interest to deliver the best possible service to every customer, at all times. When we are not able to provide the best possible service out there, it negatively impacts everyone, including you, other customers, and us. Therefore, we do everything we can to avoid these problems in the first place. We can understand why you are frustrated, as I would be as well. Customer service and satisfaction are among the core principles on which Virgin Mobile is founded. We pride ourselves on the industry-leading service offered to our customers. Your patronage is important to us and we would greatly appreciate the opportunity to amend the impression left upon you by this issue. On behalf of Virgin Mobile USA, you have my sincerest apologies.

Unfortunately, we are not able to credit you for your bank issuing you a NSF Fee. Sorry about that.

You have only reached another form of customer service. We are not able vto escalate matters through the email channel. If you further wish to escalate this issue, you will need to contact a live advisor at the number provided below. If by then you wish to speak to a supervisor, you may do so by asking the live advisor. If you still wish to escalate matters further than that supervisor, you can ask for their manager.

Again, I apologize for any inconvenience this matter has caused you. If you have any other questions or would like more info, we're here 24/7 for all your Virgin Mobile needs. You can also check us out at www.virginmobileusa.com! Please do not reply to this email directly.

Should you have any further inquiries regarding this or if you require further assistance, please forward your response to
ourteam@virginmobileusa.com.

Trista
Virgin Mobile USA
International (215)757-9645
1-888-322-1122 OR
*VM (*86) from your Virgin Mobile phone
(Normal airtime charges should not apply)

Wow that's crazy! How dare them. Thanks for warning us about them.

very sad but situation is more grim here

hmm in Pakistan Cell phone companies are just taking advantage of every customer. the largest company Mobilink GSM subscribers are loosing their credit without using it. Rupees 10 million lost till now. Company says they are not responsible.

Another thing they are charging income tax by including sales tax amount in total bill, So subscriber is paying income tax on amount of sales tax paid too.