You do NOT get a 60 day trial period on any products you order from Quickbooks. What you get is 60 days FROM DATE OF PURCHASE.
I ordered their premier contractor edition on February 13th, ($200 more than the Quickbooks Pro), received it on February 18th, and used it til April 16th. I called to ask to have the Quickbooks Pro sent to us, and get a refund on the extra $200 for the Premier Edition, which I did not think was worth the extra $200. They told me the 60 days was from the date of purchase, and I was 2 days late in calling, and they would not send me a refund. The only place it says you have 60 days from date of purchase is in the licensing agreement - or so Dave, from Quickbooks told me. Does anybody read these?? The lesson here is: DO NOT listen to the salesmen. They tell you you get a 60 day trial period. YOU DON"T. Especially when you consider that most businesses are not open on the weekend. That takes out another 16 days for the weekends,plus 5 days for delivery, which leaves you with a 39 day trial period. And to top it off, the box they ship it in has a delivery confirmation on it, and they know EXACTLY when you receive it.
Dave, from Quickbooks, told me I could sell the Premier edition and get my money back, but I think I would rather give it away. Any takers?
Please send this on to anyone you think would profit by the message. I am really angry over this, and would like for everyone to know how these people treat their customers.
Jodie and others,
Just so you are aware, the QB Pro edition is the exact same program without some of the enhancements that are included in the Contractors Edition. So, since you can't get the refund, you may as well just use the one you have (if you are still going to use QBs). The Pro edition is NOT a different program. Don't spend more money on the Pro version now.
I agree with your frustration. I have found QB customer service to be almost hateful (as they say in the South). They refuse to bend on such issues as you mentioned, and DO NOT address real operational issues of their software, i.e. problems running with XP.
I agree with the frustration issue also. They offer no customer service without $$$s. They want to know your credit card # before they will let you explain what the problem is. For example, if QB keeps crashing, and you want to know if this problem is ralated to the operating system or QB software - you are out of luck.
