I am unable to match online bill payment transactions downloaded from Bank One. They say it is a bug in Quickbooks.
Is there a way to manually match them. Bank One assigns a number like 165234 while Quickbooks shows a lightning bolt symbol in the check number. When I try to edit the bill payment to change or assign a check number, the date and check number are grayed out and cannot be changed.
I have had this problem for several months with my bank and AmEx accounts. I called QB support and they tried to make me buy support services to investigate what was wrong with my system. They also insisted that they knew nothing about it. They obviously do since they have a faqs about it:
http://www.quickbooks.com/support/faqs/qbw2002/284969.html
Where is the fix and why are they not actively notifying people about this? More importantly, how dare you guys try to make me buy your support services to fix your bug. I am really disgusted by the poor service QB has given on this issue.
I have been able to add the online check with the assigned number from Bank One with some changes as I described in my email to you. As explained, once you add the check to your register YOU MUST VOID YOUR ORIGINAL ENTRY as this is now a duplicate entry without a check #. It is a process we shouldn't have to go through but until they give me updates or an easier solution it is the only way according to my bank.
