The answer is simple. Intuit offers horrible customer support. There products outdate very fast and they force you to buy new ones by discontinueing the payroll service.
This forum is the proff. There service is so bad they have not read my messages bagging on there company. But they also have not read your messages asking for help and support.

Is that so much to ask? You ask a question within 24 hours someone answers it.

But know they dont want to do that? If you want support you have one option. Spend 300 bucks for a years support.

The very first year I had quickbooks I spent it and it was worth it. But now its 7 years later and I have one simple question. They want anouther 300 bucks.

This company is a joke.

www.peachtree.com

See my message under "Quickbook Sucks". I'll check out the Peachtree product.

(my previous message)

I've been using Quickbooks for a decade now, but as soon as a viable competitor comes along, I'M GONE! There are a number of "features" on Quickbooks that have become annoying:

1. Pop-up ads promoting quickbooks on-line banking come up every X transactions. Ditto for Pop-ups selling quickbooks forms, etc. Sell, Sell, Sell...

2. You cannot export reports, invoices, or other forms to pdf or other formats, unless you pay extra for the package. Sell, Sell, Sell.....

3. The longer you use the program, the slower it gets. The best thing is to start over every 5 years or so with a "new" company. A PITA, but the only workaround I know of.

4. qbagent.exe clogs your computer as a background job and there is no way to get rid of it that I know of. It continually scans for "updates" (many of which are just more pop-ups selling services or supplies). If this cannot properly operate, you'll get an error message when you close quickbooks every time.

5. Upgrade, upgrade, upgrade! The program worked fine 5 years ago and not much has been improved (in fact, much has been made worse and unnecessarily complicated). But they try to sell you upgrades all the time.

Like I said, if there is a viable alternative out there, I'm all for it. Problem is, my accountant uses quickbooks, and so it is easier to just send her a backup disk every April 15th.....

But she is sick of quickbooks too!

First programmer to offer a viable alternative wins!