Amanda, I understand you concern. Sometimes legitimate residents are overlooked because the Nurse/CNA is overworked-or simply lazy. Those kinds of people need to take a break or find a new profession. Residents pay good money to get good care that they often do not receive. I do not agree with this at all. It is hard to tell someone who's crying wolf and someone who really needs you in a hospital-so it's best to check on them anyway.
When you work in a Nursing Home or Long Term Care setting, you will find that there are patients who will call you and they need absolutely nothing at all. They have dementia or they are lonely. Many of these patients see a social worker or a therapist-but that does not cure their problem. Some residents with dementia feel abandoned, and never get over their loved ones resorting to putting them in a home. Some residents are completely cognative, and just want to call someone for attention. We have a residents who screams she needs to be changed every 20 minutes. To top it off, she gets her husband (who visits her daily for several hours) to fall for it as well. He comes into the hallway complaining that his wife needs care, and when you get there-here breif is as dry as a desert. You learn who needs help and who does not. And since CNA's are often of short supply-they don't have time to waste on someone who does not really need them. I can't tell you how many times a resident who truley needs you gets neglected because they are overshadowed by the one who does not.