Still a third option in reclaiming your money would be small claims court.
If you have a printout or screenshot of their three-times guarantee, file for three times what you're out plus court costs.
Otherwise file for your out-of-pocket and court costs.
Once you have a judgement in hand, contact the company and ask for settlement. If they refuse to pay, file a lien against the business in THEIR local court.
No guarantees, yet it might do the trick. Any lawyers out there to comment?
Who's John McCabe, and what's he smiling about?