HEllo all... I really want to switch to just accepting credit cards at my site for my book sales and doing away with the 1-800 number because it's to expensive and it's so hard to get operators who are nice to the customers... But I just can't tell how many of my orders come in on the 800 number...of course I dont even ask my fullfillment company... I wouldn't trust their answer...Does anyone have any ideas from their own experience? Thanks.
It's costing me 25% of each sale to have the 800 number...I have one price for my ebook and one price for my
paperback... It's costing me $3.75 on the ebook per order and $5.00 per order on the
on the paperback to have an 800 order number...Whether they
order online or on the phone... at those
costs I would have to be doing at least 40% phone orders
for it to be cost effective...I think it would be more
cost effective for me just take online orders and pay 7%
of each order. If I lose 20% of my business I'll still be
ahead... unless I do a big ad in some off line magazine
or tv where a lot of people may not have computers...but no
plans for that now.