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Iexplore.exe crashes kernel32.dll on clicks - please help :)

September 11 2004 at 5:36 AM
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Schylaar  (Login Schy-laar)

 
I am running Windows XP with the latest Windows Update of SP2. Mind you - I installed the SP2 update AFTER this problem starting occuring.

For the past few weeks IE keeps crashing when I click on links. I get that little error box and in the details section I get the following:

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: kernel32.dll
ModVer: 5.1.2600.2180 Offset: 0001eb33

This mainly happens at Ebay, Hotmail and those kinds of sites which seem to use CSS (not sure if this is relevent).

Anyhow, it seems to get worse over time. For example it happened at first when I tried to sell on Ebay, and would crash when I'd click on the SELL button. Then it got worse and would crash when I clicked on any link on "MY EBAY" page. That sort of thing.

Funnily enough however, if I click on the same links as a RIGHT CLICK then "OPEN IN NEW BROWSER WINDOW" the crash doesn't occur. Of course though this doesn't work for buttons which is the REAL pain when I'm trying to list on Ebay.

So I did some searching for solutions. Firstly I reinstalled XP, just a custom reinstall, not a complete disk wipe. This didn't help at ALL. I ran the System File Check. I turned off System Restore, gone into Safe Mode, run my virus scanner, Ad-Aware AND Spybot S&D. This seemed to fix the problem for about a day but then IE started crashing again and not always on the same pages as before. It still crashes Ebay (which is my main concern) but now it sometimes happens if I hit the BACK key. I went back and redid the process above (except for the SFC), but this time it's not any better. I just can't figure it out, it's so inconsistent!

I have searched GOOGLE for hours looking for ideas on what could be causing this. I have read about some ad-bot called CWS that seems to cause a similar problem but upon looking through my system I don't seem to have any of the relevent files to suggest infection.

If anyone at all could give me some help with this matter I would GREATLY appreciate it! I like to think of myself as a pretty computer savvy gal, but short of completely reinstalling XP I really don't know what to do about this. I think maybe it's a software conflict but can't be sure what the problem is.

And yes, I have installed a different browser but IE is what I'm used to and I'd like to get it fixed.

Thanks!

~* Schylaar aka Tracey *~

 
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Schylaar
(Login Schy-laar)

Re: Iexplore.exe crashes kernel32.dll on clicks - please help :)

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September 11 2004, 5:39 AM 

Oh - just thought to add this - my HijackThis log Thanks for any help in advance!!!

~* Schylaar *~

Logfile of HijackThis v1.97.7
Scan saved at 10:38:51 PM, on 11/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\mshost.exe
C:\Program Files\Eset\amon.exe
C:\Program Files\Eset\pop3scan.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
C:\WINDOWS\system32\MSlti32.exe
C:\WINDOWS\webshots.scr
C:\WINDOWS\System32\nod32cc.exe
C:\WINDOWS\System32\nod32m2.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\TRC\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.forums.johnedwardaustralia.com/cgi-bin/yabb/YaBB.pl
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://login.passport.net/uilogin.srf?id=2"); (C:\Documents and Settings\TRC\Application Data\Mozilla\Profiles\default\pyszj4ss.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\TRC\Application Data\Mozilla\Profiles\default\pyszj4ss.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {81A35F39-4850-474E-92C9-B4CF283207E0} - C:\WINDOWS\System32\mstask64.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [Amon] "C:\Program Files\Eset\amon.exe"
O4 - HKLM\..\Run: [NOD32POP3] "C:\Program Files\Eset\pop3scan.exe"
O4 - HKLM\..\Run: [Nod32CC] "C:\WINDOWS\System32\nod32cc.exe" -DONTSHOW
O4 - HKLM\..\Run: [Microsoft Update] mupdate.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [BigPondCable] "C:\Program Files\Telstra\Cable Login\bpcable.exe" /r
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
O4 - HKLM\..\Run: [Microsoft AUT Update] MSlti32.exe
O4 - HKLM\..\RunServices: [Microsoft Update] mupdate.exe
O4 - HKLM\..\RunServices: [Microsoft AUT Update] MSlti32.exe
O4 - HKCU\..\Run: [Microsoft Update] mupdate.exe
O4 - HKCU\..\Run: [Microsoft AUT Update] MSlti32.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ICQ Pro (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 
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