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A week?

March 26 2012 at 10:47 AM
Chris Cowx  (Login ccowx)
HyperScale Forums
from IP address 96.48.231.190


Response to I have been a long time customer and supporter of Great Models Webstore

I would personally say that a week of delay to sort things out from a merger like this is not too bad. You have been acknowledged, which is pretty good customer service overall considering that they are in the midst of a major change with shipping, orders, stock etc to be reconciled. I also need to point out that GMW was notorious for taking a very long time to ship things, and having dealt with them in the past, can vouch for that personally! You likely will still get your items before GMW would have sent them.

A bit more patience, especially since you know that they are aware of the issue, will likely be rewarded. Given the SB reputation for customer service, I don't think you have much to worry about.

Hope this turns out!

Chris

 
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