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Great Customer Service from Ultracast

May 17 2012 at 6:08 PM
Rick in Virginia  (Login RFindley)
HyperScale Forums
from IP address 96.241.51.229

I posted a question a few days ago asking about stronger casting resins due some prop blade distortion I was experiencing over time with finished kits. The props were from Ultracast and I was thinking along the lines of re-casting the blades with a different resin. Kevin from Ultracast saw the posting and immediately got in contact. I sent some pictures and we exchanged a couple of emails and as a result Ultracast is producing new patterns of heavier construction to eliminate future problems. To top things off, they are replacing mine at no cost as soon as the new molds are ready.

Kudos to Ultracast for excellent customer service and standing behind an already great product.

Rick in Virginia

 
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