<< Previous Topic | Next Topic >>Return to Index  

Missing parts

April 21 2017 at 7:31 AM
David Carter  (Login Davidc33)
HyperScale Forums
from IP address 99.72.65.119

Just took out all of the pieces of my Dragon 1/72 Saturn 5 and some are missing. The B2 sprue has all of the tank skin in halves. So, half of the B2 sprue is missing. The bottom of the first stage and the third stage is missing, that is 4 pieces. I have the top of the first stage and the second stage. All I can figure is it was left out account all the parts are in plastic baggies.

Who do I call? Sprue Brothers? or Dragon?

Just my kind of luck,
David C.

 
 Respond to this message   
AuthorReply
Larry Goodell
(Login peebeewhy)
HyperScale Forums
66.177.127.131

I would think SB would exchange the kits. Our local hobby shop works that way.......

April 21 2017, 8:04 AM 

They don't manufacture the product, just sell them...give them a call or a customer service email. Barbara has worked out some problems I had...very pleasant lady. I assume she is still there but whoever the contact, SB
should come through.

 
 Respond to this message   
David Nickels
(Login djnick66)
HyperScale Forums
65.33.79.222

They did not for me

April 21 2017, 8:19 PM 

Bought two sets of AFV Club tracks that I received sealed. I didn't open them right away because I was moving. Three or four months later I opened up a set and found AFV had mis-packed the set. Both were that way with the wrong sprues in sealed boxes. SB wasn't of any help and I had to go to Merit International, AFV's US importer. Merit declined to replace the sets too, saying I must have bought knock off sets sold by a pirate store and not a legitimate vendor. I found that disappointing. I didn't want a refund... I just wanted what I paid for and simply to exchange the bad sprues for the proper ones.

 
 Respond to this message   
Tom Booth
(Login bookmark460)
HyperScale Forums
64.136.27.162

I'm sure SB will 'step up', but that SURE is a lot of BIG ....

April 21 2017, 8:54 AM 

missing parts! I buy a ton of kits and can't recall Dragons being that way! If an eBay buy I'd say someone raided the kit (to replace missing/stolen parts in their kit) then selling (maybe even shrink wrapping too!) on eBay to some poor 'collector' sucker.

Maybe someone returned to SB, "I got it as a gift and I don't want it" after stealing some parts. Factory poly bags can also be diy sealed I guess.

If indeed a Dragon factory QA mistake, someone on the line needs glasses or the room needs better lighting. Again those are pretty big parts for QA to miss!

 
 Respond to this message   

Brad
(Login MrNostalgia)
HyperScale Forums
199.26.230.211

Some poor QA inspector at People's Injection-Molding Factory Nr 127...

April 21 2017, 12:21 PM 

...is going to lose his organs.
The bigger the government, the smaller the citizen.

 
 Respond to this message   
Scott Dunn
(Login Cardinal774)
HyperScale Forums
24.140.119.235

Sprue Brothers...

April 21 2017, 1:50 PM 

...were very helpful in replacing some missing sprues for an Eduard special edition Mig 21 that I bought from them last year. They didn't have the kit in stock anyamore, but they ordered the sprues for me from Eduard and sent them as soon as they arrived. I'd give them a call.

 
 Respond to this message   
 
  << Previous Topic | Next Topic >>Return to Index  

Posting or replying to messages on Plane Talking requires visitors to register:

  1. First you will need to register with Network 54, the Forum provider. Click here to register with Network 54. (If you already have a Network 54 Login you can go straight to the next step)
  2. Then, while signed in to Network 54, you can sign up for HyperScale's forums. Click here to sign up for HyperScale's forums.

Your user name and password will give you full posting privileges to all of HyperScale Forums.

Please note the following conditions of posting:

All contributions are welcome but please refrain from political or abusive comments, racially or religiously offensive remarks, swearing (including the thin disguising of swear words with asterisks and other characters), insulting language and crude metaphors. Please do not use Plane Talking as a public platform to complain about retailers or manufacturers (about issues such as broken or missing parts) before you have followed all normal channels to resolve any greivance. Plane Talking is not the place to conduct personal feuds or for posting personal attacks. Please do not post in capital letters only, as this is considered to be shouting and therefore impolite. Also, please do not post in 'texting message' word format. Any posts breaching these guidelines will promptly be removed from the server and the offender may be excluded from further posting to the HyperScale Forums. Off-topic posts may also be removed from the server.

In addition, Plane Talking is not a forum for the public criticism of the models that appear as Galleries or Articles. Please make any suggestions for improvements or criticism direct to the author via the email link at the bottom of the Article.

Finally, please note that this Discussion Group is privately operated and that I reserve the right to delete any post or cancel any registration for any reason whatsoever.

free counters