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Insured parcels

December 6 2017 at 5:37 PM
Steve Palmer  (Login lspalmer54)
HyperScale Forums
from IP address 50.207.150.103

Be advised, a tracked parcel is insured, but it may be up to the seller to make the claim.

When filing an online claim with USPS, if you enter a tracking number for a parcel, you may receive a message that states:

"The tracking number is not eligible for filing a claim because insurance was not available or purchased for this article."

All this apparently means is that the business will have to make a claim, subject to a different set of regulations, more than likely.




    
This message has been edited by lspalmer54 from IP address 50.207.150.103 on Dec 6, 2017 6:18 PM


 
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AuthorReply
Martin
(Login tristarcaptain)
HyperScale Forums
73.168.220.242

Insured packages

December 6 2017, 5:54 PM 

If you send items Priority Mail in the USA, they include $50 insurance automatically. If it is worth more, pay for extra insurance.

However, be aware that USPS has a habit of trying to deny claims. They lost a package that I shipped out. When I put in a claim, they said that I was past the time allowed to make a claim. I sent them a copy of the back of the receipt which CLEARLY said that I was within the time frame. I informed them that refusal to pay would be a breech of contract. I also included tracking details to prove that they had the package, it was out for delivery then just disappeared off the radar! They paid up!!!

So, the lesson objective is to be sure to keep all details and the paper trail. I have also be told that USPS always deny an insurance claim first time around. I cannot verify the truth of this, but it may be true....

 
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Steve Palmer
(Login lspalmer54)
HyperScale Forums
50.207.150.103

Thanks for this information!

December 6 2017, 6:06 PM 

I sell a good bit out here and have had good luck so far. I always insure for a little more than value.

This is good info for sellers that have not had to make a claim.

Thanks,
Stev

 
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David Nickels
(Login djnick66)
HyperScale Forums
65.33.79.222

I don't think that is true.

December 6 2017, 6:22 PM 

At least not in my experiences. I've sold items and they have been damaged by the USPS in shipping. Actually, getting the buyer compensated was very easy. The buyer had to make the claim in the case of damage since it was up to them to prove the damage in person to the USPS. But, they were promptly compensated. The same has been true, from my experience with UPS and Fed Ex insurance claims. In all three cases the recipient had to make the claim but had no trouble being reimbursed.

One drawback with claims, at least for damaged items, is that your claim is all or nothing. Your item may be damaged and repairable but you have to forfeit it to the post office in exchange for your reimbursement.

 
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Steve Palmer
(Login lspalmer54)
HyperScale Forums
99.157.50.100

Damaged packages

December 6 2017, 8:43 PM 

David,

I have not had any experience with making a claim for a damaged item. You are correct I am sure.

And thanks for your guidance! Yep, all or nothing sounds right.

I guess that for a missing package, it is sometimes the seller that files. That does seem counterintuitive doesn't it?

Steve

 
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David Nickels
(Login djnick66)
HyperScale Forums
65.33.79.222

My experience with a lost parcel

December 7 2017, 9:22 AM 

Was that I, as the receiver, had to do the leg work. And, this made sense since the parcel was mailed from Greece but was able to be tracked to my local post office and to my local carrier's truck. The problem started when the driver was too lazy to get out to deliver a 30 pound, 3 foot long package even though I was at home at the time. He just left a note that I had to go to the PO to pick it up. I went to the PO and they had zero evidence that my parcel was actually brought back in by the driver. Of course that was also the driver's last day on work before an extended leave...

 
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Andrew deeley
(Login deeley)
HyperScale Forums
86.183.140.85

More specific

December 6 2017, 6:07 PM 

Hi

As the earlier post has been deleted and I and maybe others didn't see it You need to be more specific on the carrier or carriers you are referring to. You do mention UPS but is the carrier your referring to or just as an example?

Also are you talking within CONUS or international. I know this site is predominately US visitors but it's not exclusively US.

Regards
Andrrw

 
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Steve Palmer
(Login lspalmer54)
HyperScale Forums
50.207.150.103

Carrier

December 6 2017, 6:13 PM 

Sorry Andrew,

In this case, I was referencing USPS (domestic shipment within U.S.)

Steve

 
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Brad
(Login MrNostalgia)
HyperScale Forums
65.78.46.29

Thanks for clarifying, the context is important

December 7 2017, 9:58 AM 

I was wondering, too, which carrier your were talking about.
The bigger the government, the smaller the citizen.

 
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Steve Palmer
(Login lspalmer54)
HyperScale Forums
50.207.150.103

USPS Regulations for Businesses

December 6 2017, 6:11 PM 

Vendor informs me that when a business sends a package using something like Parcel Select, the parcel is indeed insured. The seller must make a claim but cannot get any compensation from USPS until 30 days after the date the package was shipped. So that basically gives the Post Office 30 days to get the package to you before they have to compensate the business.

So while a business may want to take care of you, anything they do before 30 days after the ship date is above and beyond the call of duty. Which is fine.

A good thing to know when you contact a business about a lost package.

 
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Mike Dassele
(Select Login MidwayJunkie)
HyperScale Forums
72.195.236.142

Steve, once again thanks for providing us with this info.......nt

December 6 2017, 6:48 PM 


 
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Steve Palmer
(Login lspalmer54)
HyperScale Forums
99.157.50.100

You are welcome!

December 6 2017, 8:15 PM 

I guess we are all spoiled with the wonderful service that we get from sellers these days. Post Office does OK most of the time too.

I never cease to be amazed that I can have something from Poland or Ukraine in 10 days without fail.

Getting something from the UK to the U.S was a real undertaking back in the 1970s. You used International Reply Coupons to inquire about ordering and if you were lucky you could use a credit card. If you were in a hurry, you called them long-distance at 5 a.m. your time when rates were lowest, and airmail cost a fortune. Seems like the pound was worth four or 5 dollars then as well.



    
This message has been edited by lspalmer54 from IP address 99.157.50.100 on Dec 6, 2017 8:21 PM


 
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