I've routinely attended funerals of my clients. Generally unless they are very close to me and have been clients for many years, I tend to remain in the back of the room.
When my father passed away I was inundated with well-wishers. Those who told me,
"At least it was quick and he didn't have to suffer." As well meaning as they were, I could have exploded. No one was there with him except me. He did suffer and it was extremely painful for him. He had several hundred at his funeral and Rosary the evening before.
The people I admired most were the ones who sat near the rear of the room. Never approached me. But gave me a small smile and a slight nod of their head. It was enough. I knew they cared and by being there it showed. Nothing ever was needed to be said. They signed the guest book. Gave a small charitable donation to the
Cancer Society. Then went on their way. They all received a card of thanks from me.
When I attend a funeral of a client. I first call after I learn of the death. I tell the surviving spouse I will take care of everything needed to process the needed paperwork. "You take care of yourself.".
I contact the funeral home director, so as not to 'sell' or 'pitch' the family. I will take care of all bills. "Do what they want."
Then I have the company send me a small checkbook and I visit the home. Hand the checkbook to the family and express my sorrow for their loss. Then I leave. When they are ready they come back to me.
Many times I will place some of the funds into an annuity, or similar account. Set up funding for future college education. Bring in a tax man to explain the benefits and disadvantages of paying off a mortgage, etc.
They are my clients. Have respect for them. Take care of them. And they will take care of you.
Success and Regards... Mike
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