Loaner

They told us they don't offer loaners. Instead, they rented us a Pontiac Grand AM. No offense to any Grand AM fans out there, but YUCK! I didn't pay for a brand new CR-V to be driving around in a Pontiac sedan. Plus we asked for non-smoking and the ashtray was full of soot. Argh! Is it standard Honda policy to loan cars from the dealer, or is a rental considered an acceptable replacement?