I had bad experiences with the sales staff at my Honda dealer, but still purchased the Pilot. First the internet sales manager only responded to my e-mails via a secretary to told me he could not reach me by phone. After a month of no response from him I began to call all other local dealers only to find long waiting list or there allocations already sold. I decided to call my local dealer in hopes of getting someone other than the internet sales manager, but that is exactly what I got. Once I laid a good bit of the MSRP in front of them and told them I already had financing they sold me the Pilot at MSRP. Now I'm just waiting for this weekend.
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