I've been addicted to Disney World since I was 8 years old. That first trip was in 1984. I've never gotten sick of it. We even have Disney Vacation Club, which is their version of a time share. So I just can't relate to those who are not into it. (Does not compute!)
But different strokes for different folks! I'm not really a beach person, but I know that there's some people who love it. (Frankly, I have a phobia of sharks, so it's very hard for me to go into the ocean.)
At Disney, they call all employees cast members because when you are in front of the public, you are on stage. I can kind of relate to that idea. Heck, when I go to my retail job I might have had a sucky day, but when i'm on that floor I'm Jen the happy retail helper! I totally think of it as getting into character.
On our last trip to Disney (less than two weeks ago) we needed to get something out of our bag that bell services had. So they actually let us go back into the area where the bags are kept. When we were leaving the area, there was literally a sign on the door reminding the CM's to "Smile, you are going on stage" or something like that.
For those of us who really are that into Disney, this accident really disturbs us, as we think of Disney as a very special place, separate from the rest of the world where bad things just don't happen.