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  • Satisfaction (Business)
    • Chris Denove; James D. Power, IV (Login chapteraday)
      Forum Owner
      Posted Jun 16, 2006 2:14 PM

      b1591841097_l

      Satisfaction
      by Chris Denove; James D. Power, IV
      Buy book: $15.57

      For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.


       

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