Chris Denove; James D. Power, IV (Login chapteraday) Forum Owner Posted Jun 16, 2006 2:14 PM
Satisfaction by Chris Denove; James D. Power, IV Buy book: $15.57
For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.