Business Book Club
Positively Outrageous Service
by T. Scott Gross
Buy book: $10.02

A business consultant and service guru details how to really prosper in today's tough business world by providing service above and beyond the call of duty. In this dynamic, fascinating book, T. Scott Gross shows how anyone can take customer service to a whole new level every day of the year using creative methods.

Hello everyone,

The two heart-felt stories that this book starts out with is a true reminder of what business is all about. It's easy, as a business owner, to get caught up in the hum-drum of numbers, profits, and ad campaigns. Yet, this is not the reason why I went into business.... I personally am here to offer a unique service to my clients that helps them be better people and live better lives. Yet, how can I fulfill my mission if I forget the most important element in business. To care for people as unique individuals from one person to another is what business is all about. Already, this book is making me think and challenge my current way of dealings. I'm looking forward to reading the rest of the book. I have it on hold at the library here in Seattle. I'm also looking forward to interacting with other readers online.

Take care,
Teah Akrish
Heaven and Earth Chinese Medicine Healing Center

What I have read so far of this book is definitely making sense to me. I work at an Employee Assistance Program, where the majority of the people we see are disheartened by their jobs and co-workers. I wonder, now, how much their attitudes would change if they would give POS. Within a hospital environment (of which I work), you often hear everyone complaining about how mean a patient was. I think if they began to apply POS, they would see a big change!

I look forward to the rest of this week!

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"What wild desires, what restless torments seize
The hapless man, who feels the book-disease..."
- Dr. John Ferriar (from the poem Bibliomania, 1863)

I m a techie and working on CRM solutions. This book is really good in the sense that it relates us to the basic principles of customer relations. Touchy and memorable stories, facts, and up to the point messages makes it awesome !!

I absolutely loved the stories in the first installment. They were absolutely wonderful! I read them to my mom and she cried at both of them. I can't wait to read the rest of the book!!!

Happy Turkey Day All!!!

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