Hard Facts, Dangerous Half-Truths, and Total Nonsense
by Jeffrey Pfeffer; Robert I. Sutton
Buy book: $17.31

Jeffrey Pfeffer and Robert I. Sutton show how companies can bolster performance and trump the competition through evidence-based management, an approach to decision-making and action that is driven by hard facts rather than half-truths or hype.

 

The benchmarking material is what I have been trying to teach my graduate students at the University of Phoenix, but put far better than I ever did. Emphasis on the outward "stuff" of what a company does is misguided and unproductive--but it is the visible part. The real benchmarking requires the kind of analysis that Jim Collins did his studies that resulted in the books "Good to Great" and "Built to Last", or that Christensen did in "Seeing What's Next".

I am going to recommend to my students in Enterprise Risk Management (MBA/560) that they read this book!

Paul Croushore
Attorney at Law

I worked in the auto industry in the after market environment. We used, kaizen, and Six Sigma.

What a total waste. It's just like the author said, peoples hearts have to be in it or it doesn't work. Even if you have buy in from a VP or upper management.

I learned several things while looking for a new job, every thing you do give it 100%. While your doing your job, and the way you do it, determines your future.

One of the sides jobs I did for Gateway Computers was training customer on the proper use of their computer. My boss said one thing, If you teach well, they come back and take more classes.

Since Gateway closed their stores, the tip from my boss seemed to be worthless. It was worthless at gateway, but now that I own my own Embroidery, Screen Printing and Promotional Advertising, this really stands true. We have several repeat customers, and we can take that to the bank.