I have just finished eating one of your cans of your Hill Country Fare “Chunky Sirloin Burger and Vegetable Soup,” which was purchased in your Austin Hancock Center store, and I am very disappointed with your product. Notice that I said “just finished,” as I just made sure that I could believe my own eyes and that there was in fact only one lonely, solitary, chunk of “sirloin” in the entire can. There was no companion to be discovered coyly hiding beneath a potato. Rather, this sirloin bit was an Adam, living alone in a vegetable Garden of Eden, with no meaty Eve to be found. While I did enjoy the broth and vegetables this above mentioned short coming truly is an indictment of your product of biblical proportions.
Mind you, I am a child of canned soups and deceptive advertising. However, even in a can of Campbell’s condensed chicken noodle one can expect to find at least three lifeless and gray pieces of chicken, happy to escape the confines of their tiny canned prisons. In comparison, your can label suggests and advertises no fewer than six such beef inmates to reveal but one, locked away in sirloin solitary confinement. My expectations were not to find a t-bone steak in the bottom of the can and the amount, for the quality, seems inexcusable. It’s not as if this was a nugget of Kobe beef I chanced upon. Ultimately, I think fairness, honesty, and pride in your product dictate that you improve this failing, by quality controls or other means, if not issue me an apology. I’m barely old enough to remember the classic Wendy’s advertisement which presently comes to mind, “Where’s the Beef?!” My beef is now with you, sirs, and your sad excuse for “Chunky Sirloin Burger and Vegetable Soup.”
This has certainly shaken my future confidence with your soups as well as with your entire line of Hill Country Fare products. Until they are “souped” up, and deliver what they’re “soupposed” to, I will be purchasing Progresso and Campbell’s.
Hill Country Fair from the HEB!! That's the generic brand here in the Austin area...50% of my food is Hill Country Fair, so that letter doesnt surprise me at all.
