Based on a post by Gary, copied below, I see that he got his RWS 48 warranty work done in New Jersey. This is a change, Airgun Express WAS the warranty center the last few years. I already have some of it I figured out, but would appreciate a more thorough explanation.

AGE was doing all the RWS warranty work, but of course they are now dumping "RWS" labeled stock to buy directly from Diana (to cut out middle man I guess).

Will "RWS" labeled guns go back to New Jersey for warranty work, but strictly-"Diana" guns go back to AGE for service? Will both places sell parts? Any updates appreciated. (This is as complicated as politics!)

TIA,

Ed

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Gary
(Login gmh45345)
65.28.231.189 re: February 28 2005, 4:07 PM


I also have a mod.48 just got it back from the warrenty repair center in New Jersey.The rifle is just 13 months old and has back for warrenty work twice now

As posted on AGE site.

I still wonder about warranty service of these direct-import "Diana" items purchased through AGE. Hard to believe RWS in New Jersey would touch them--sort of like Beeman's hands-off policy regarding Webleys, Theobens, etc, that are not tagged "Beeman". They tell you to send them back to UK! (David Slade does some work on those with his side business, maybe all paid though, not sure).

Regards,

Ed

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ATTENTION SPECIAL NOTICE CONCERNING RWS WARRANTY REPAIR
Airgun Express, Inc. is no longer the factory authorized warranty repair station for RWS air gun products. As of February 28, 2005 RWS Factory Warranty Repair Service for all RWS Air Rifles and Air Pistols will be done by the RWS import facility located in Closter, New Jersey. Their phone number is (201) 767-1995.

Please note: Our repair shop is still open and non-warranty repair services and genuine Diana parts are still available from Airgun Express, Inc. Please feel free to call our Sales Representatives and request a quote for any Diana parts or genuine Diana repairs you may need. Our repair services are the best in the industry.

Send Warranty Repairs To:
RWS Warranty Repair Center
81 Ruckman Road
Closter, NJ 07624
Phone: 201-767-1995
Fax: 201-767-1589

Send Non Warranty Repairs To:
Authorized Diana Repair Center
606 South Front Street
Montezuma, IA 50171
Phone: 641-623-3098
Fax: 641-623-5672

 Ed,

 I really appreciate your running that down and posting it here for everyone to read! My take also is that we now can send everything to the two centers you have listed.

 However, I am sure that folks wanting to send their guns to other airgunsmiths like yourself, will still be able to get the work, tunes, and customizations, done because you all will still have availibility to factory parts, just from a different source.

 ZVP

 

ZVP,

You're welcome. I'm confidant that one or both places will sell parts to tuners and owners. My concern was regarding free warranty service. Owners like and need a convenient recourse for such things. I'll also be curious to see if any pricing advantages occur as a result of direct import by AGE.

I expect to see further clarification about all of it as time goes by.

Regards,

Ed