I hope they will get it fixed asap! Did you make any copy of the residency papers? It would help to prove that you DID send it in over a month ago.
I had some problems with my credit card and I'll have to sign an affidavit for fraud, as some online folks were charging it w/out my permission
Thank God I'm such a paper junkie, that I had copies of cancellations, and yet, somehow, my card was charged long AFTER I've cancelled! Sheeesh!
**sigh** the things we do as adults, to fight for what we want!