...on the Patek Philippe website:
got ot "retail network", than "distributors".
For Hong Kong it's :
HONG KONG - Libertas Ltd.
12 Floor, Yue Hwa Intl Building, - 1, Kowloon Park Drive, Tsimshatsui - Kowloon
Tel.: 00852 231 77 866 Fax: 00852 299 20 424
For what I know, orders for complicated pieces usually require the name of the customer.
May be it was just some sort of unfortunate wording of this request?