So I eventually get my car back at about 6:45. Better late than never.
I asked if all the problems had been fixed. Te rattle / creak in the drivers window when it's up? Yes. Fixed.
I had not driven out the workshop, never mind the pemises before I heard the creak. Worse than ever!.
All they have to do is add some lube to the runner that the window sits on. Nothing more. I have been telling them this since I bought the car. Guess if "the computer" does not tell them what to do and how to fix it, it does not get done.
Are they still mechanice or pupits controlled by "the computer"?
Teach you how to use a keyboard before a spanner.
Rich, does it not p1ss you off that you have to "do a lap around joburg" to find a dealer that has service????? Why sould one not be able to use the one down the road??? I got better service with my Tazz.
Cheers,
Crispin
Scoring disabled. You must be logged in to score posts.
Crispin, funny I deal with Audi West Rand as well - never had any problems since 1998. Have you spoken to the workshop manager or the D.P. mr Ray Davies- I'd say not
Scoring disabled. You must be logged in to score posts.
I think we all feel this, why is it that you have to make a fuss about something, go and speak to some management dude before you get good service, and why is it that some places good service is jsut part of the daily routine.
He might not have spoken to the service manager or the DP, but why do you have to make a issue out of everything,
my 2c worth.
G
Scoring disabled. You must be logged in to score posts.
I agree with what you say but my frustration is lack of their support as well.
The last time I had issues with it, I spoke to Ray. He said "There was no time to sort out your problem." (This is after 4 days of trying to fix it and a promise that it would have been done the previous week).
There was time to sort out other peoples problems, I just felt like a little person on the side. While I did not by an RS6, my A3 has the same value to me as the RS6 does to a RS6 owner. I still expect decent service. Is that so unfar?
Not once that I have taken my car to them for service has it been fixed properly. Not once.
While the title of this thread was harsh, I was fuming because it appeared that they had closed (not answering their phones) and I had no car.
The service manger from Audi west rand just noted to me on the phone that he has seen this thread. There was not a pleasent tone in his voice (Understandable)
Anyway, an arrangement has been made for a loan car and to fix the problems I have mentioned. Watch this space
To anyone I offended. Sorry...
Cheers,
Crispin
Scoring disabled. You must be logged in to score posts.
I kind of agree with TJ here. While one expects perfect service all the time (whether you have a RS3 or an A3), anybody in the service industry (not only car related) sometimes experience delivery problems.
South Africans tend to be very bad at complaining about poor service - they would rather move to another supplier. I know that is a big generalisation, but how many people you know would complain about poor service in a restaurant and how many would not complain and never use the restaurant again?
Clearly if you complain to the right people and nothing is done about your problems then it is time to move on. I just think it is fair to complain first!
Scoring disabled. You must be logged in to score posts.
First there is no such thing as an RS3 - Typo I presume? (Hah hah I'm therefore not the only one! )
I do complaim about restaurants for bad service. For instance the Butcher Grill will never see me again....
But yet this is not a Restaurant forum.
As far as cars goes, some people get better treatment than other and yes it has to do with what you drive and who you are. So if anyboby is not happy he must say so. Maybe dealers will eventually pay attention and eventually improve their service. The opposite situation, that is if you get a great service, should also be reported here.
André
Scoring disabled. You must be logged in to score posts.
I said "While one expects perfect service all the time (whether you have a RS3 or an A3)". Yes, people with RS's probably get better service as standard but that should not be the case - everybody should expect the best service!
I also said "South Africans tend to be very bad at complaining about poor service". I do know you complain but you are not of South African extraction - Europeans tend to be much better at complaining about poor service (a generalisation again).
My last sentence was "I just think it is fair to complain first!" which is exactly what you said I also agree that one should also let them know about good service!
Scoring disabled. You must be logged in to score posts.
I agree with the fact that sometimes thigs go wrong and there is bad service. Sh1t happens. What makes the differance is how you deal with it afterwards. I have yet to walk away feeling "hmmm, that was nice service." That is where the frustration comes in.
South African's are made to feel "You making a scene. Stop it, the Jone's are looking".
I don't car for that. I paid good money (Still paying ) and expect good service. If everyone makes enough noise, maybe they'll come right. Problem is, as someone said in another thread, the cars sell them self. Not everyone wants to / can drive to Menlyn or Bruma to service their car. Maybe it's actually worth it...
Cheers,
Crispin
This message has been edited by crappy69 from IP address 196.30.245.149 on Oct 27, 2004 10:47 PM
Scoring disabled. You must be logged in to score posts.
But Gandalf although we seem to agree, I just like to disagree. You very well I am otherwise!
Sorry I did not read your post properly...., but since I have been in SA for over 27 years I sort of South African by now... but that does change the fact that I am a moaner and do complain when necessary.
As for the Butcher Grill or Shop in Sandton SQ. I did complain to the manager who did not seem to give two hoots about my complain.
André
Scoring disabled. You must be logged in to score posts.
Crispin I dont feel that you do not have the right not to complain, in fact I believe that whether you drive a CITI Golf or a A8 it should not make any difference to the level of service you receive. And Andre, I agree with you, THE BUCHERS GRILL will not see me again either.
It is essential that we express ourselves on this forum, only it is necessary that we try to bring forth the positive and get all Audi centre's in this country to play ball/
Scoring disabled. You must be logged in to score posts.
Andre, maybe we should approach the Butchers Grill and make sure that management knows about our experience's. Imagine one of your guys slipping up at Harmann Kardon and you not being aware of it - let's make a noise but not just reject.
Scoring disabled. You must be logged in to score posts.
