When you are as busy as he is, it would be impossible to spend hours a day behind a computer answering email questions. Ive learned that with people like this, its better just to leave them alone and let them get the work done. Just think, if Bob has to spend 2 hours a day answering emails and giving updates, then it will take 25% longer to complete the watch projects on his bench (based on an 8 hour work day). I agree with Steven. You have absolutely nothing to worry about, and when you get the watch back, you will agree it was worth the wait.