J. Robert was just in place for a very short period of time to do the transition in between Patrick H. and Nicolas Thouesny actually in charge. Anyway whatever his name is, If you go there just ask for the Horloger Direction no appointment needed.
Estimates are in between 600 CHF for a recent watch and 1000 CHF for an older one, these rather high prices are set to encourage you go and visit first your local AD or RSC with your regular Sub/Cellini.
"Dial?" Will you hate it? Well it depends, let say you bring a rare nice watch with a destroyed dial they are able to clean it if possible and they do a great job or to offer you a service dial if available. Now they are also able to offer you a newly -Rolex made- dial repainted on the basis of you old dial as long as this one is genuine. I have been thru that process (affordable at the time) and fully satisfied, your dial becomes something in between a service dial and an original one (in fact it de facto becomes original in the etymological sense inmho).*
Rolex is even able to create for you a dial with patina, slightly cream color. Again it depends of the watch in question, the amount of money you're willing to pay and the kind of contact (I always have been mentioning that fact) you have in your approach.
* now we can debate about originality of Rolex redone dials....original to the watch? No certainly not. Original Rolex? Yes again imho and even a little bit more to a regular service dial - your invoice will also be different in terms of amount and description In the end its up to you.
This message has been edited by greenoyster from IP address 188.8.131.52 on Nov 10, 2017 3:35 AM