The bracelet was sold in 10 minutes. As usual I shipped it out at the first moment. Four days later the buyer received the bracelet and sent me an email. He told that one of the 580 endlink was bit bigger and won't fit to his watch. I asked for some photos to identify the problem. And the buyer sent me the below photo. It seems the endlink was very tight may be jamed between the lugs.
Actually the pair of endlinks were used parts. They surely had used in one or more than one watches for many years. I had question why this time the endlink was not fit but not happened before with other watch. And I had checked the endlinks was fine before I shipped them to the buyer. At that moment I want to find out the problem of the endlink and close the issue between the buyer and me. Therefore I agreed the endlinks return and will send another pair for replacement.
Yesterday I received the returned 580 endlinks and I'm very disappointed the endlinks had been reworked. That was the pair I sent out to the buyer but one side of them was cutted smaller. They are totally not the original width compared with I shipped them out. Also the workmanship was too bad. I can found some burrs at the edges which had been cutted. And then I fitted the endlinks to my 20mm lugs distance watches. The result was the 580 endlinks were very loose in between the lugs. I had took some photos to show how loose of the endlinks now.
I had told the problem of the endlinks to the buyer and conveyed that it is not allowed any rework of the parts which for return. Unfortunately the buyer still want me to ship another pair of 580 endlinks to hm. Otherwise he will give me bad reference there. Remember in the year 2011, I had sold more than 20 bracelets to other collectors. So far never had this kind of issue. Could anyone can give me some opinions to solve the issue between the buyer and me please?
Dave McD (Login davemcdus) VRF Member 22.214.171.124
If the buyer altered those links...
December 9 2011, 9:12 AM
like it appears they have, than you shouldn't be responsible for replacing them. That's just universal return policy everywhere in the world - you can only return merchandise in the condition it was received. If I alter/damage/change something on a product I buy, new or used, it's mine. No matter what. The buyer should know that. Unless there's more to this I'd say you're in the right to tell the person they're out of luck and return the altered links to them. If they threaten you with a bad reference I'd talk to the mods of whatever forum you're concerned about.
Most of the good reputation seller in VRF are welcome to refund/return if the buyer not happy.
but in this case,this is no reason refund the money to him if the endlink was reworked by buyer,
If i were you,i may send it back the ''reworked endlinks''...
Or suggest him to buy another pairs of endlink with some discount...
I already told the buyer to check his watch with another pair of endlinks. He said "switch around but still not fit properly". Actually so far I never heard an endlink is "too long". The problem seems is the lugs of the watch.
(Login tuscanyrose) VRF Contributing Member 126.96.36.199
I have known Derek for years and he is not one to play games...
December 9 2011, 11:35 AM
It is sad that buyers think they can "blackmail" honest sellers into sending refunds and exchanges.
Just as there are bad sellers, there are bad buyers. I have a kist of guys who buy stuff and make excuses in order to return, and believe me it only happens once if their claim is unfounded.
for ends not to fit there is a problem with the case. My guess is it is a fake, which is very common for ends not to be flush. One thing about rolex parts, they are 99.9 % perfect in terms of fit. casebacks, ends, retaining rings, especially from the 60's on up, are usually exact and precise.
the buyer (or his watchmaker) is playing games.
The First thing I ask you after the endlinks not fit...
December 9 2011, 11:38 AM
Are those genuine parts?? I am not sure the pair that you send me are GENUINE buddy!! that is why I return them to you!
I have been buying from a lots of trusted sellers here! and I always check for reference! and I did not do so on you.
this is the first time I ever encounter something like this!!
*FYI my watch is genuine! It is from a trust seller in VRF! and maybe the seller try to unload parts that made in CHINA! who knows!! we all guessing....the buyer, the seller, the watchmaker!! who else??
As we all know it is about US$200 - 250 or so.
This message has been edited by SkyePie from IP address 188.8.131.52 on Dec 9, 2011 11:47 AM This message has been edited by SkyePie from IP address 184.108.40.206 on Dec 9, 2011 11:45 AM
why havent we asked what model the Explorer is as there are some with 19mm, maybe the guy has one with 19mmm...I HAVE NOTICES THAT ALOT OF AUCTIONS ARE POSTED WITHOUT THE INFORMATION AS TO WHAT SIZE THE ITEM BEING SOLD WILL FIT...NOT EVERYONE IS A EXPERT......and sometimes what is not said about the piece says volumes of the intentions of the seller...I just bought a sub from the forum and find that the hands are in
. . . is NOT the person as described by this buyer.
I had two face-to-face deals with him a few months ago, a 78360 and a pair of 580. They are 200% genuine as checked by RSC. He asked me questions about the use of the parts so as to ensure I got the right stuff. The fact is Derek puts buyer's benefit on top of his, always!
in most return policies if there is one, it would be once altered or tempered with NO returns will be accepted! ching Derek is the most patience and honest seller i ever came across. And YES i would not hesitate to buy from again and again. Yes i totally agreed with Henry, ching Derek is indeed very helpful and honest seller now my ching and friend. = )