that sounds reasonable, except that the channel 10 HD feed was working, and I would assume they would have had teh same poll update considerations...
What really gets me though is the absolute primitive info that comcast offers. The rep began to explain that not all the programming is in HD 24/7. Yeah, no sh&t. Go ahead and tell me how to turn my tv on and off while your at it. I had already told him 3 times that it was regarding specific programming that is always in HD...
He tried to tell me that MNF was not in HD the other week because of a "problem with the ABC signal". I guess he didn't know about the special camera's needed for HD, or about the fires in CA, or how the venue was relocated and the camera's were not in place...
I hate paying my bill each month knowing that some part of it goes to pay the salary of people who ultimately offer the consumer nothing.