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Re: Shoe Store Chain

April 26 2011 at 3:39 PM		  


Response to Re: Shoe Store Chain
 

Be sure to get a contract for the pricing, before you begin cleaning. We gave a proposal to clean 6 sneaker stores and was given the green light. These places were never cleaned in 5+ years and had tons of gum. We charged a little more for the first cleaning and then gave them different pricing options for follow up cleaning, based on frequency. We cleaned the first location and the manager was very pleased with the results. It had taken a little longer but was still good money. We were supposed to clean the next location, a few nights later and they store manager called to cancel that day to cancel. I called to reschedule the appointment and the manager said the owner wanted to know if we would lower the price. I told him that we were working fairly low and wouldn't go any lower unless they would sign a contract to clean all the locations every 3-4 months.

We lost the account. We should have had them sign a contract before we cleaned the first location.

 
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