I run a rather large services business and I would like the people who utilize my services to continue to do so. In addition I would also like to give people who don't use my business a reason to do so. The way I accomplish this is by ensuring all feedback is addressed. whether it be a compliment, a complaint, or an idea of how we can improve at what we do even though we are considered experts in our field at what we do. I ensure that every customer feedback is actioned and the customer is acknowledged with a communication that explains what we have done to action their feedback ( even if there was nothing we could do with it).
My understanding was that your organizations intent was to further and grow the sport of field lacrosse. Since starting lacrosse, which my son loves, I have volunteered as much as I possibly could. In a volunteer capacity I have recieved a nasty email not to email and ask questions about the schedules or whether a day was going to be cancelled or not. I have been yelled at by a convener for questioning why, an obviously still drunk from the night before, referee was passed out beside the field, I've been told that numerous things like ratings, schedules, etc were final only to see them changed for other teams.
This is the only real venue for feedback that I have found for the league. So I have offered my feedback. I really don't know if anyone will act on it, but I can hope. because, receiving feedback, internalizing it and acting on it is the only way the league will improve.
Regardless, for those of you that have complaints about the product. you are not alone.
For those of you who just say I am an A$$ and should walk a mile in thier volunteer shoes. Quit your volunteer job if you hate it that much and take a creative writing class so you can come up with something more creative and productive to say than "your an A$$" when I offer my feedback and the feedback of my parent group.
Posted on May 13, 2009, 10:20 PM from IP address 126.96.36.199