I made several calls today about ISDN conversion. On BT's site it drops out as you try and order! I tried several times! I spoke with BT and they advised to do it over the phone! This costs £70 more!!! Online gives free hardware and conversion! But then suprise surprise BT lady advised me that the best way forward would be to terminate my contract with ISDN go back to analogue and then register on 25th May for Broadband! But how much I said to terminate my contract?? Unsure and then said my years contract was almost up, probably no charge but I would have to wait for someone to phone me back from a back office!Other providers are saying £40-£50 to convert back???
I am still waiting that call back, but I have had calls fom other providers who have told me that it appears Bt are not good at converting ISDN to Broadband. The system is flawed! Their advice so far is for me to drop to the slower analogue speeds for a few weeks...get rid of this expensive ISDN....Then register afresh with Broadband once it is up and running. They have told me not to pre order!!Not until ISDN has been removed...(However this will then give me slower speeds and would lose my fax line!!)
Anyone with any other advice??????
Posted on Feb 5, 2004, 12:05 PM from IP address 62.64.160.178