We are looking for 2 x Desktop Support Specialist to provide excellent support and customer service to a number of divisions within our organization. You will provide application and operating system support, including;
o Support of SOE Desktop environment
o Problem logging, resolution of level 1 and level 2 calls
o Troubleshooting and resolution of faults and issues
o Handling and analyzing support calls to address root causes and common issues
o Problem management and reporting
o Implementing operating system and SOE upgrades
To be considered for the role you must have the following experience:
o 2-3 Proven desktop support experience within a corporate organization
o Strong knowledge of Windows XP Pro and MS Office Suite
o Networking and TCP/IP
o Application installations and configuration
o PC configuration and installation
o Printer installation and configuration
o Experience in investigating problems and preventing re-occurrences
o Able to work under pressure and work with all levels of management
o Excellent customer services skills and able to prioritize and juggle multiple tasks
Skills Required:
o MS Desktop,
o Customer Service
o Windows XP Pro
o Desktop / PC Support
o Technical accreditations
o A+ certification or equivalent desirable
Female candidates are encouraged to apply.
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