Just wondering if I could get some advice from any watch old timers.
About 3 weeks or so ago, I sold a non-PAM to a private party on another site. He received about a dozen high resolution scans (including a full frontal of course) and a full description of the watch including the model number and case number as well a high res pic of the paperwork showing which model this was.
My ad, and our discussion, said nothing about giving him an option to return it if he didn't like it. It was sent as agreed (USPS registered and fully insured) and he tells me he agrees that the watch is in "pristine condition" (his words not mine).
For some reason, he only picked it up today as it was held in lock-up at the post office after they say they attempted to deliver it twice. So today he calls me and says he wants to return it and asks for a refund. He says he was looking for a different model pilot's watch with squared off hands. Like I said, the pictures left nothing to doubt.
I'm shocked that he'd even ask. I explain we never even spoke about a refund right, it wasn't in my post, and I fully performed on our agreement and wouldn't even consider it. I asked him if he's ever returned, or allowed a buyer to return, a watch after a sale and he says something about that it's standard procedure in accordance with {WEB SITE'S NAME] policies.
So he's ticked off at me and I'm wondering if anyone thinks he has a right to be.
If he posts negative feedback on the other site, do you think the mod would read an email from my side and take this into consideration before allowing a negative feedback to remain on their site?
Thanks for any advice.
Greg in Irvine, CA
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