I understand your complaint. I too, would feel let down after paying $8000 for a PAM, and

have it fail on me after just 2 weeks of ownership. I believe, with this issue, you may anticipate further issues down the line. And it certainly doesn't help build your confidence from those that have posted receiving their Pams from the service center, not in the same condition as it was sent.

I would've taken photos of your 359 prior to sending to the service center, pointing to the MGR. that there were no evidence of scratches and have him sign for it, therefore, if your PAM is delivered with scratches, you can have them take care if it, since you had the MGR. do a visual inspection beforehand.

Good Luck!