I don't want to complain but rather tell my story and ask the communities advice.
I got the call for a special piece from a boutique in a neighboring country. I promptly transferred the money to their account. After confirmation of payment we discussed my options to obtain the piece via telephone and e-mail (all emails were copied to the boutique manager). We agreed that my best and quickest option would be to have an acquaintance of mine, traveling in the area, stop by the boutique and either pick up the watch or sign the FEDEX slip in my place. Due to their policy they would not accept a faxed signature for shipment; only in store signatures. Anyway, my acquaintance did me the favor and signed in my place. About an hour after speaking with my acquaintance I get an e-mail telling me in the first sentence that my acquaintance signed the FEDEX slip and then with the second sentence telling me that we cannot proceed in this way. I called the manager and he apologized but told me that the only options I have are to arrange pick up or go to the store to sign the FEDEX slip. I expressed my discontent to him politely and clearly.
What I don't understand is why it was offered to me as an option in the first place? why the manager did not intervene when you he the option offered in the e-mail correspondence? why the boutique employee allowed the FEDEX slip to be signed? or why the employee did not instruct my acquaintance to just take the watch with him? Not only is my time and money being wasted but now I involved a friend of mine for no reason and made him waste his time as well.
Any recommendations on how to handle this?
This whole situation has left me with a sour taste in my mouth. I will most likely organize courier pick up myself and hope for an apology and/or goodwill gesture from Panerai ... but I'm not holding my breath. I guess I will stick with the ADs.