First thing, your watch is under warranty, so you have to bring it to them in Montreal. They are the only player in town. I wish we had another AD in Montreal because these guys can be clowns at times. I've had several inane experiences in there.
A hand swap is a simple procedure. I wouldn't worry too much if they had to send it out or they did it in house. They do have a little work area in the back but I've never seen a watchmaker in there, personally. Just hope the turn around isn't too long. Again, go in and inquire. Good luck...
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