Beef -- many thanks for your response. I was always under the impression that it was harmful to wind until it hit the backstop. Is that not true? I was always under the impression that you were supposed to wind until you feel significant resistance. I am always very careful when winding. I'm going to start winding more I guess and see what that does. I guess it's possible that I'm not winding enough. I just can't imagine they sent it back with the same problem. And, FWIW, Panerai team in Ft. Worth is the best. Such kind ladies there.
I appreciate your suggestion and am going to wind more and report back.