Exactly my point!November 30 2017 at 8:51 PM
Evan (Login litvan)
from IP address 22.214.171.124
Response to What a story!
They seem to be too arrogant to accept that they had been wrong. Otherwise it's a case of complete miscommunication on the customer service part. I suspect that my emails to the Concierge are not forwarded to the service people as they are but are "translated" and sent as internal mail. In this case the person that I speak with may be the weak link that doesn't understand my problem and cannot explain it to the service center.