You are quite right about the concierges, but wouldn't you think that the main Panerai service center in Neuchatel should have extensive knowledge? Not sure if you managed to read the whole of my initial post but it was them who installed the wrong crown guard and now they insist that the crown bridge I have is the correct one, the GD8. But everyone who has eyes can see that the crown bridge I have on my watch is the 2RJ4.
Am I really asking too much of Panerai Service center? It's not like I haven't tried to explain in all possible ways what the problem is. We all make mistakes, it's why refuse to accept it and fix the mistake - this is what I don't get in this whole story.