I had a same experience and became a nightmare that in the turned into a full refund, after more than two years fighting with OP directly as the dealer wasn't bothered.
Go for nothing else than a refund or a new watch!
You can read my drama on my personal website, go to watch reviews, PAM00329. If you need the direct link, send me an email.
Dutchman, Panerista since 2014 and learning
PAM389 and PAM372 and a bunch of straps