Sorry to hear what happened to your Panerai.
I am starting to doubt the real toughness of the brand, you read more and more about movements stopping, starting to re-bank, running too fast, crowns coming loose., not waterproof, etc... Does QC of OP even care? I do hope they read the threads on the forum often enough and start acting a luxury watch brand should, taking care of things, doing active recalls, etc...
Panerai watches are as far as I am concerned when it comes design and history unique, but there is a lot to improve when it comes to reliability and toughness , it is a luxury tool watch after all.
I hope your watch will be in mint condition ASAP!
Do share with us what the watchmaker discovers.
Dutchman, Panerista since 2014 and learning
PAM389 and PAM372 and a bunch of straps