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Vettes Rule
Posted Jan 7, 2005 1:24 PM
In my ongoing dispute with TimeToTime.com and subsequent request to American Express to investigate the transaction, this is the response received:
American Express cannot force the establishment to accept the return of the merchandise or process a cancellation.
In my particular case, TimeTotime.com violated their own terms of sale by not confirming the order as requested, delaying shipment beyond what was promised without informing me, and not contacting me to "know if I maintain my order" as published on its web site in its terms of sale. TTT received my notices of cancellation by both email and fax (electronically recorded) and then still sent a watch 3 months after receipt of cancellation. And, sent the wrong watch.
What AMEX is saying is that regardless of how backwards the transaction goes, unethical, outside the terms of sale, wrong merchandise, etc....AMEX will stand by the merchant, not the cardmember in any case where the merchant says it has a no return policy. American Express, in this case, protects the merchant based on the merchant's claim.
Lesson: NEVER PURCHASE FROM A MERCHANT WITH A NO RETURN POLICY
NEVER DEAL WITH CROOKS LIKE DEBBIE SMITH AT TIMETOTIME.COM
DO NOT RELY ON AMERICAN EXPRESS TO HELP YOU IN SUCH A SITUATION.
American Express should be ashamed to be associated with an organization as dishonest as TimeToTime.com.
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