Orvis rods are fragile. I bought a PM10 when it was the top-of-line rod. It broke three times, and none of the times were my fault. The first two times the store where I purchased the rod replaced it for the exact rod. However, recently the rod broke again. I sent it to Orvis, and they replaced it with a T3.
The T3 is heavier and stiffer. It also does not balance well with my CFO reel.
I called customer service. Although they were courteous, they gave me a lot of misinformation,(for instance, but not limited to, my rod was never top-of-line; after I proved it, Orvis conceded that point). Customer service was also wrong when comparing the weight and flex.
Nonetheless, Orvis customer service ended the conversation ensuring me that a rod specialist would contact me, and they gave me the rod specialist email address. The email address was not correct, and the rod specialist never called.
Beware, my PM10 cost the same as a Zero G does today if you adjust for "present day value" of the price. You are paying for the warranty. The customer as a right to be compensated properly. If you buy a top-of-line Zero G today, Orvis will replace it with whichever rod they wish to dispose of.
I have returned rods to Sage for a brake that was my fault. I must say I was more satisfied with Sage. I do not trust Orvis.
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