In our process happy company, it usually takes forever to get a simple answer to something. So rather than complete a lengthy form and submit it through a chain of review, I decided to go direct to the end person and inquire on the side so as to avoid the (very likely) case that my request would be declined. Which, my point is, why go through the long a** process if it yields nothing, right? I figure it's easier to 'confirm' on the side the likelihood of a 'yes' so that it saves ALL parties involved the headache of the process.
Having worked with this process for a while now, even being one to help create it, I know that my simple side question takes about 5 minutes to research. Yet, when I went to the gal who I've worked with on this, she came back with, "you must submit a formal inquiry". How lame! Does she realize what a pain in the arsh it is to go through the process and then be declined? Is it THAT difficult for her to allow for some back scratching here and there?
I just don't get why some people seem to be constantly constipated when it comes to work-related matters.
Anyway...two FYI's...
First FYI: I was pissed at her response, so I went to her co-worker, who gladly gave me the answer I was looking for and who saved me from the headache of the review process. And yes, it took all of 5 minutes! Bah!
The second FYI: Why did I help create such a painful process, you ask? The pain before it was implemented was 100xs worse - trust me.
Something similiar happens in my dept.
We have a system where we alternate the main line in absence of a p/t worker or student asst.
The person who is answering has to decide where to send the call or if they can answer the question without the need of transfer.
At my workplace it matters your job class so we know where to direct your call....but a general question?, Why not the heck answer it? Instead the caller is bounced from phonemail to phonemail.
I think this might be called....Passing the buck!!!
