There was a technical issue on our part at your last renewal. Your credit card didn't go through, even though it appeared that it did on our end. We should have cut off your Premier services back in April, but did not. You should have received this notice via email:
Dear Network54 Premier User,
We recently noticed an error in our Premier Services billing where transactions that appeared successful to us were invalid transactions. On your most recent renewal, we were unable to successfully bill you for your services, although we renewed and continued your Premier Services.
As this is a mistake on our side, we are not charging for the period from when this happened until the present. However, in order for us to continue Network54 Premier Services for you, please update your billing information at https://secure.network54.com/My_Account/Account/Edit. You may also edit or cancel your current Network54 Premier Services at this link if you wish to. Your Premier Services account will be set to the current month (August 2010) and we will run our Premier processing to make your Premier Services current.
If you have any questions regarding this error, please contact me at [email protected]. Thank you for choosing Network54 as your forum provider!
Chris Moser
Network54
Just to double check, please look at your credit card statement for April. If you see a charge from us on there, let me know.
Nick
N54 Customer Support
