Posts that violate the guidelines or Terms and conditions
of Use of the Missing-lynx.com discussion groups will be erased,
and repeated violation of this policy may result in termination
of the violator's account.
Anyone who has ordered resin kits in the past knows that there can often be delays, sometimes very long, from many suppliers.
Part of the danger now is that behaviour that has previously been tolerated from other suppliers (those who are not full time) is not seen in the same forgiving light with Cromwell simply because of the volume of complaints that have been received.
Any attempt here to record levels of satisfaction can only work if there is a clear level of service being offered from Cromwwell, and something better than before.
For me, there is only one solution. Cromwell need to only advertise items for sale that they have in stock.
They have a back-catalogue of many good items, and they may be worried that they will lose orders if they cannot offer every single product they currently have on their lists. But this is the wrong approach.
They need to work like the big manufacturers. Create new models, build a batch of them, and then if the moulds are still OK, put them away for a few years before offering that model again.
So if people know there are only 50 or 100 of a particular kit available, and then it won't be available again for a few years, they'll snap them up quickly. The kits will be all be in stock so they can be distributed quickly, and of course they can monitor requests for out-of-production items and bring them back when demand is good.
I wonder if half of the problems are taking orders for things and then finding the moulds aren't up to scratch - and then putting the orders aside until they have time to fix them or remaster the item.
Not only will this totally change the way customers are treated, it will end up making Cromwell more money, and far less stress.