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I'd suggest getting a refund

January 13 2012 at 7:37 PM
Nicholas Perry  (Login Nicholas.Perry)
from IP address

Response to their web site does say something about

Hi All

There's no telephone number listed either. I've had similar issues twice in the past with different suppliers. First time got burnt, second time I got the credit card company involved and got my money back. PayPal were about as much use as a chocolate teapot on both occassions.

It may simply be a family emergency but then it may not.

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