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Dragoncare anyone else have Issues? August 15 2012 at 2:44 AM
(Login Dale0201) Missing-Lynx members from IP address 188.8.131.52
I have had a Ticket with Dragon that has not been responded to for over 9 months, 3 weeks and1 day to be precise.
Is this how Dragon treat all their customers or am I just exceptionally unlucky?
I am really annoyed by the lack of support they have shown, they do not respond to correspondence on their own Ticket / Care system.
I have a copy of all the posts on their Ticket system as proof if needed.
I doubt if I will ever buy any product they manufacture again (I have most of their German armour kits after 2000).
I would like to know if this is common amongst all their customers? Responses
It really varies - david nickels on Aug 15, 8:09 AM
Re: Dragoncare anyone else have Issues? - Tom Cockle on Aug 15, 9:46 AM
Thanks Tom - Dale Marston on Aug 16, 5:30 AM
they are just not set up to sell extra parts - david nickels on Aug 16, 8:18 AM
Selling Parts - Dale marston on Aug 16, 10:00 AM
its not so easy - david nickels on Aug 16, 10:12 AM
Revell is #1 in my book - Joseph R. Zrodlowski on Aug 16, 3:40 PM
its even easier now - david nickels on Aug 16, 4:37 PM
Selling Parts - Dale Marston on Aug 16, 9:01 PM
manufacturer versus distributor - david nickels on Aug 18, 8:07 AM
Not necessarily - Chris Meddings on Aug 18, 10:00 PM
really? - david nickels on Aug 24, 8:06 AM
yes really - Chris Meddings on Aug 25, 1:33 PM
They have repeatedly taken care of me... good experiences here... - Scott Gentry on Aug 15, 5:38 PM
I was very pleased with "DragonCares" - Paul Kirchner on Aug 15, 11:29 PM
Dragon Doesnt Care - Ian Howes on Aug 16, 2:21 AM
I have had success in the past for a missing headlight..... - Paul Alderton on Aug 16, 4:41 PM
6 months of waiting for me and no sign of my miscast part - Graeme Carruthers on Aug 17, 7:52 AM
Re: Dragoncare anyone else have Issues? - DMcKeever on Aug 19, 1:12 PM