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Dragoncare anyone else have Issues?

August 15 2012 at 2:44 AM		   (Login Dale0201)
Missing-Lynx members
from IP address 202.7.192.99
I have had a Ticket with Dragon that has not been responded to for over 9 months, 3 weeks and1 day to be precise.

Is this how Dragon treat all their customers or am I just exceptionally unlucky?

I am really annoyed by the lack of support they have shown, they do not respond to correspondence on their own Ticket / Care system.

I have a copy of all the posts on their Ticket system as proof if needed.

I doubt if I will ever buy any product they manufacture again (I have most of their German armour kits after 2000).

I would like to know if this is common amongst all their customers?

 
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Responses

  1. It really varies - david nickels on Aug 15, 8:09 AM
    2.  
  2. Re: Dragoncare anyone else have Issues? - Tom Cockle on Aug 15, 9:46 AM
    1. Thanks Tom - Dale Marston on Aug 16, 5:30 AM
      1. they are just not set up to sell extra parts - david nickels on Aug 16, 8:18 AM
        1. Selling Parts - Dale marston on Aug 16, 10:00 AM
          1. its not so easy - david nickels on Aug 16, 10:12 AM
            1. Revell is #1 in my book - Joseph R. Zrodlowski on Aug 16, 3:40 PM
              1. its even easier now - david nickels on Aug 16, 4:37 PM
                1. Selling Parts - Dale Marston on Aug 16, 9:01 PM
                  1. manufacturer versus distributor - david nickels on Aug 18, 8:07 AM
                    1. Not necessarily - Chris Meddings on Aug 18, 10:00 PM
                      1. really? - david nickels on Aug 24, 8:06 AM
                        1. yes really - Chris Meddings on Aug 25, 1:33 PM
     
  3. They have repeatedly taken care of me... good experiences here... - Scott Gentry on Aug 15, 5:38 PM
    4.  
  4. I was very pleased with "DragonCares" - Paul Kirchner on Aug 15, 11:29 PM
    5.  
  5. Dragon Doesnt Care - Ian Howes on Aug 16, 2:21 AM
    6.  
  6. I have had success in the past for a missing headlight..... - Paul Alderton on Aug 16, 4:41 PM
    7.  
  7. 6 months of waiting for me and no sign of my miscast part - Graeme Carruthers on Aug 17, 7:52 AM
    8.  
  8. Re: Dragoncare anyone else have Issues? - DMcKeever on Aug 19, 1:12 PM
    9.  


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