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I recently purchased a Revell reissue of the Teracruzer/Mace missile kit.
It was missing quite a few parts and was sealed with those circular tape discs at all four sides.
In fact all my Revell kits seem to have that kind of tape.
When I contacted Revell I got this reply:
"We seal all of our boxes with full shrink wrap. This tells me that your kit had been tampered with and re-sealed. We are technically not obligated to support tampered-with items, but seeing as you have already started the build, and you say that you cant return it (which is what we recommend in such cases), this is what I need you to do: Photocopy the instruction pages which show all the missing parts and highlight or otherwise mark which ones are missing and mail it, along with an explanation and the fact that you contacted me via e-mail to
1850 Howard St. Unit A
Elk Grove Village, Il 60007
ATTN: Consumer Service
For future purchase, please keep the shrink-wrap sealing method I mentioned in mind, and please dont patronize sellers that market tampered kits as new."
How do your Revell kits come? Fully shrink wrapped? I doubt it.
Oddly the Mace/Teracruzer does NOT come shrink wrapped
July 11 2012, 4:22 PM
I have NEVER seen one of the reisses shrink wrapped and I bought 3 from 3 different stores. I was actually quite surprised because when my local Slobbytown actually got the kit in it was not wrapped and I figured they had opened the box. I passed on that and went to another store to buy one. Lo and behold, their kits were not wrapped either. The kits, as you mention, are seled by tape dots. The similar sized Atomic Cannon kit was shrink wrapped.
Having said that, if I had a kit with so many missing parts I would take it back to the store where you bought it.
Failing that, Revell has a part ordering request form on their web site (If you live in the USA). You don't have to write some big explanatory letter, etc. You fill out the requestor for the missing parts, submit it, and they send the parts in about 10 days. Usually trying to circumvent this by actually emailing some other department makes things more of a hassle.
See the big blue button that says ONLINE PARTS REQUEST
click on that...
It also says this: Parts Request Form
We are currently working to make our replacement parts system easier for our customers to use. Until such time as that is available, we ask that you please use the form below to send us the information needed to fulfill your parts request.
This is ONLY for replacement parts requests. Please email Cservice@revell.com if you have any other questions, inquiries, or comments. Thank you!"
I have used this form a couple of times and it works fine. I got the missing clear parts for a car kit a couple months back.
The History Makers issue of the kit does have sprue diagrams on the instructions. If you can get a copy that may be helpful. The kit is actually fairly simple/simplistic and does not have that many parts for a model of its size.
This is a "re-issue."
I suspect that when Renwal issued the original of this kit, they wanted to fill up the sprues completely as possible. So they stuck parts anywhere they would fit. Unlike Dragon or other manufacturer today that uses many of the same sprues in the various versions of a vehicle (Dragon Shermans come to mind), usually models were "one-off" of a particular vehicle. Generic Sherman, or Panther. Not a M4A1, or Panther D, etc. So there was no need to economize or have any logical order for the sprue layout. While Renwal kits were a standard scale-54mm - 1/32nd, many kits were still being made as "box scale."
I'd like to know who "modeled" for the Renwal figures - I've never seen more emaciated figures in a kit before.