Everything you wanted to know about TATASKY but were afraid to ask. Are you a subcriber then what do you think of the service? Are you planning to subscribe then what are your queries? This is the place to ask and get answers.
This message has been edited by indianvoiceovers on Sep 4, 2006 8:14 AM
I learnt that if we have 2 TVs in a house, with Dish TV/DTH only one channel can be watched at a time on both TVs-- i.e. we can not have two different programmes on say News in Drawing room & Sports in bed room.Is this so with Tata Sky also? Pl. enlighten on this point.
I have been put through a lot by TATASKY and have finally decided to send this letter to all types of media on 8th October 2006. I have informed TATASKY about this letter too by email. The medias through which I will be publishing this letter include Flyers, which I have got printed, Newspapers, local as well as national, News channels Hindi as well as English which will not include Star Network since I don’t hope for any justice from them. different Blogs on the internet and also am starting a new Blog which would be SAVE US FROM TATASKY. Also I am initiating a legal action against TATASKY for cheating me and for with holding information about charges.
I don't have any idea about Dish TV but my experience with TATASKY has not been a pleasant one and I would like to share my experience with you so that you can save yourself from being cheated.
I purchased TATASKY in Mumbai on 22nd August 2006. It was installed at my residence with 72 hrs. During my before purchase talks with TATASKY and the dealer I was made to understand that I would be paying the amount as mentioned below and till this date the their website says the same I have saved the web page for my records too.
The details of the package are as below :
Rs. 3000.00 for Hardware which includes Dig comp ( Set top Box.) and its Remote
Rs. 1000.00 for Installation plus Activation + 1 year comprehensive warranty
This includes the Dish and the cabling.
Rs. 200.00 Subscription Charges for the introductory offer.
I had specifically asked can I transfer the connection any where in India and I was told that you can transfer it anywhere for free.
After my purchase in August end in Mumbai in the beginning of September I was to move to Ahmedabad so I called up TATASKY and told them about the matter, they told me :
• We cannot change address over the phone even if they have registered our telephone no for recharging the subscription.
• We do not have a fax no. for address change.
• You cannot email the same as we do not change addresses on receipt of Email.
• You can only write a letter to our Bangalore address and we can change the address after 48 hrs from the receipt of this letter.
• I also rec’d a email which stated that Rs. 1000 would be charged for reinstallation.
The Bangalore address given to me on that day which was 5th Sept 2006 was as below.
I couriered them a letter on 5th itself from Mumbai vide Midway Express Courier which is the new name for Maruti Express Courier. The consignment note No. for this document is 7534 dtd 05th Sept 2006.
I moved to Ahmedabad and kept on calling TATASKY for installation till 11th Sept 2006 and the reply I always got was that TATASKY cannot do the installation till the address change takes place. I provided them with all the details and also told them that I had couriered the above information as well as emailed them but to my amazement that they told me that they are not in receipt of the same. So I installed the Dish that I had brought from Mumbai along with me not knowing that I was suppose to leave the Dish and the Cable at my old residence.
I installed the TATASKY on 11th finally and was getting all the channels with a very good signal, as I checked the signal too. All the channels were being beamed fine.
On 19th or 20th I got a problem and that was Star Movies stopped beaming suddenly.
I called up TATASKY and again found that my address was still of Mumbai. I told them that my TATASKY is not beaming Star Movies only and she had no answer she made me remove Digi Card still no go. A Service Engineer was sent to my place but to no avail. In spite of his 3 visits nothing happened and he also changed the Dig comp ( Set top Box.) still no good.
Finally I was told that since my address was of Mumbai and there was a judgment passed by the Mumbai High Court and in reference to that Star Movies is not being beamed so I told her that I am in Gujarat and how does that judgment affect me.
So I was asked for my new address over the Phone which I provided. Next day on 22nd I received a letter dtd 21st Sept stating that my address has been changed. Even after that the Scenario did not change. I was still not getting Star Movies, so after repeated calls for which I was being charged STD, again the engineer visits started.
Finally the engineer replaced the DIGI COMP and the DIGI CARD and I was not home on that day as I was in the office. The problem was resolved and the next day I got a message that I will have to pay Rs. 1000 for installation and activation.
I was shocked so I called them up and I was given complain no.’s and was told that the matter has been escalated and somebody would give me a call. I told them what would be a good time to call me and yet I received calls when I was be in office.
I just can’t understand the fact that why was I charged 1000 bucks for no fault of mine. In fact I had done the installation of the connection at my place so I should have been paid Rs. 1000.00 instead I was being charged and finally I was told today that the Rs. 1000 that I have been charged is because I relocated and that is what their finance department had to say. I did not agree with this and my connection has been locked and now I don’t get any channels and I was told that if I want my activation without Rs. 1000 than the warranty will be void and I will have to pay Rs. 300 every time the technician visited my place. So I told them that I will try and dispose this piece of crap and go for another company.
Now I don’t have any channels being beamed to my connection not even the Free To Air channels which technically speaking should be beamed as they are not suppose to charge me anything for that.
Finally I have decided that I am taking this matter in a big way and letting everybody no about what has happened to me and let people know that a company like TATASKY can go to such a extent for Rs. 1000.00. I have already spent a lot on this matter and I am no longer interested in keeping my services of TATASKY in the present scenario. Anyone else who has been facing any problems with TATASKY or any other DTH can contact me and we can get together and form a forum.
We can even take legal actions against them since they are trying to rob us of our hard earned money. I am going ahead and taking legal actions against TATASKY for this matter because it is not a matter of Rs. 1000/- but a matter of honesty integrity and business ethics. This is never expected from a company which has the name TATA.
many thanks for creating this topic !!! actually i didn't know about this site just surf thorugh google!!!! anyways
i have also exp similar prob with dth and would like to mention
The problem again with STB(set top box) in my case it was the faulty one after almost 9 month it suddenly stopp working
I called serv centere to get it repair firstly they came after week or so
on 30 sep 2006 they tooke my STB for reparing and till now 30 oct i haven't receive any!!!!!!1
the entire last month we were unable to tune our tv
when contacted serv centere they said they got box almost 1 week later i.e on 7'th oct then prob week 4 reparing then since it was festival time
i insist them 4 delivering STB before diwali
they failed to do that the reasons were no staff to look at,STB was not repaired ..... every time i called diff reasons
the hight is today when i called they just told me that since fest time just over no transport is available and they r searching for the same
i am finding hard to belive it
i have logged many complaints on their website dishtvindia but of no use
initially month before i was able to see status of my complaint but now that option also not their
just searching for any placce where i can register this service quality of dish!!!!!!!!
if u have any details or can u guide me how should i proceed please reply me to rohitkesarkar@inbox.com
I am planning to subscribe Tata Sky. Can I receive Popular kannada channels like 1. Uday TV 2.Ushe TV 3.Uday news 4.ETV kannada 5.Zee tv kannada in sangli Maharashtra in the same package of Rs.200 per month
I want to shift my TATA SKY connection to some other location with in the same city. Then how much they will charge to do this and how long it will take.
Tata sky increases their entry cost: becomes more costlier
December 1 2008, 4:37 PM
Now tata sky announced their new offer at Rs.2499/- where Rs.1499/- for STB and Rs.1000/- for installation.
So that means they have increased their prices by Rs.1000/-.
So if you compare the same offer withbother dth say dishtv you have to pay Rs.1690/- that means with dishtv you save Rs.800/- which can be used further for monthly subscription that in thsame amount you will be able to get 8 month free subscription of dish silver pack.
So dishtv is more economical and value for money further it cares for customer money not like tata sky always try to loot customers money.
Tata sky hiked the prices of their base pack again.
February 16 2009, 3:08 PM
Today i have checked on Tata sky website that they have further increased their prices of base packs once again.
Its good to see that they have added few new channels as well and most of them are FTA Still they have increased the prices of their base pack.
Its not really not a good news for all tata sky viewers as they have once again hiked their prices. Even price of their Base pack Super hit have also increased From Rs.99 to Rs.125 Now their minimum pack cost Rs.125.
Similarly they have also increased prices of other 2 north pack as well.
Mumbai , Feb 26 Tata Group-owned Direct-to-Home (DTH) service provider Tata Sky today said that it will not pass on the reduced service tax benefit to its customers as it did not levy it separately.
" From day one, Tata Sky has been offering all its packages inclusive of all taxes and do not charge these separately. Hence there won&apost be any implication on our pricing," Tata Sky Managing Director and CEO Vikram Kaushik said in a statement here.
The Government had reduced service tax by two per cent to 10 per cent.
Kaushik, however, appreciated the move of the government saying,"The DTH industry has been heavily taxed and the reduction in service tax is a progressive measure taken by the Government".
Consumers of Dish TV, however, would reap benefit as the Essel Group firm would pass on the entire benefit to them.
Tata sky is just cheating with their subscribers by not passing on the benefits of service tax to their subscribers.
Today while i am reading an article (In Brand Reporter- Magazine) where its mentioned that Sun Direct is Currently at No.2 Position among all DTH.
That means Tata Sky now have slipped from its No.2 Position to No.3 Position. I believe its also just because of Heavy looses incurred by Tata Sky in last few years. As per the latest news published few days back that Tata Sky incurred net loss of Rs.806 crore. Also due to high subsriber acquisation cost and might be their higher packages prices will be a reason for that. Also i believe in the coming years these losses for Tata Sky were further increased and Tata Sky might further loose their NO.3 as well.
While if you see Currently Dishtv is the leader in the DTH market with over 6 million subscriber and is way ahead of their competitors like Sun Direct and Tata Sky. Where Sun Direct is No.2 and Tata Sky at No.3.
I have seen in the Zee news today afternoon that Dishtv has launched new Logo and also they have changed their Tage line or say punch line "Ghar Aaye Zindagi"
I have seen in the Zee news today afternoon that Dishtv has launched new Logo and also they have changed their Tage line or say punch line "Ghar Aaye Zindagi"
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